It may seem incredible at first, but the way you sit, stand, move or don't move all influence the impressions customers have of you.

They also help to create the atmosphere of the place. A good posture is alert and comfortable. A good posture makes customers feel welcome and at ease. It makes them feel that the company cares.

Controlled movements always give a better impression than rushing, fussing, fidgeting or twiddling. Try and see yourself as your customers see you. Is your posture welcoming? Do you look efficient?