Dear Vi,

Our manager pushes us to "suggestively sell" practically everything on the menu. We constantly must ask if guests want additional side dishes (not included in the price) and push the customer to buy things they may not want. Sometimes I feel my customers think I'm trying to rip them off. What should I do?

Dana L. Moore, Orlando, FL

Dear Dana,

Suggestive selling is a big part of our work, but there is a point at which to stop suggesting. Probably this is when you fell the guest has all the information they need to make a decision. If you truly think that certain dishes would enhance the meal, pleasantly tell the guest. They may order it. Selling extra items for money is only half the picture. Guests want to know what is available and consider information a part of the service. If you get the feeling you've crossed the line, then tame your style.