COMPUTER-BASED TRAINING PROVIDER:
ON-SITE ASSISTANCE
Course Implementation
Appropriate on-site assistance providers have the following implementation option:
Delivery times accomodate trainees' schedules.
If you want a provider to be on-site to deliver services (provide instruction), it is important that the provider's schedule of services match the trainees' availability.
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Instructional Support
High quality on-site assistance providers deliver the following instructional supports:
The instructor should be an expert on the instructional concepts imbedded in the package and how to use them effectively. You should have some proof of this from a resume or references.
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Instructor is skilled in the operation of the CBT package.
The instructor should know how to run the CBT package smoothly and help trainees work it easily. You should have some proof of this from a resume or references.
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Instructor is skilled at teaching adults.
The instructor should be familiar with adult learning theories and methodologies. You should have some proof of this from a resume or references.
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Instructor can modify the course to meet company training needs.
You may want the instructor to assess your organization's unique needs and suggest the best way to use the package to meet those needs. This could involve modifying the scope and sequence of various modules, or suggesting ways to integrate company materials and practices into the instructional exercises.
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Technical Support
High quality on-site assistance providers deliver the following technical supports:
It is important that the provider be able to configure, or set up, your system to run the CBT product effectively.
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Technical support is always available.
The provider should have sufficient personnel to address all technical crises whenever they occur.
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Questions? Contact Brett Bixler.