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        <title>Penn State Mont Alto IT Help Desk</title>
        <link>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/</link>
        <description>News from the Mont Alto Campus Technology Help Desk (We&apos;re IT!)</description>
        <language>en-us</language>
        <copyright>Copyright 2008</copyright>
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            <title>Welcome to IT!  Everything is downhill from here...</title>
            <description><![CDATA[<p>&nbsp;<img class="mt-image-none" height="323" alt="balloonlionsmaller.jpg" src="http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/balloonlionsmaller.jpg" width="184" /></p>
<p>
<p>
<p>We moved over the summer, and the advent of this semester finds us at the top of the hill, rather than the bottom.&nbsp; We're in a cottage located to&nbsp;your right when you're facing the front of the Library.</p></p></p>
<p></p>
<p>Renovations to the Goddard House haven't been completed yet.&nbsp; We haven't received all our furniture yet.&nbsp; However, the space itself is a blessing and has already made it easier to&nbsp;do our jobs well.</p>
<p>Please come visit and take a look at our new digs.&nbsp; I know, I know...&nbsp; to visit means to walk uphill.&nbsp; But look at it this way:&nbsp; once you arrive, everything is downhill from here.</p>]]></description>
            <link>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/2008/08/welcome-to-it-everything-is-do.html</link>
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                <category domain="http://www.sixapart.com/ns/types#tag">Goddard House</category>
            
                <category domain="http://www.sixapart.com/ns/types#tag">Help Desk</category>
            
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                <category domain="http://www.sixapart.com/ns/types#tag">penn state</category>
            
            <pubDate>Fri, 29 Aug 2008 13:55:21 -0500</pubDate>
			
			



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            <title>I have a strong connection to the Penn State Wireless Network.  Why can&apos;t I connect to the internet?</title>
            <description><![CDATA[<p>This may be one of the most common questions we get at the Mont Alto IT Help Desk.</p>
<p>If you're used to using a wireless network at home, you probably understand the idea that your computer's hardware needs to first 'see,' then connect to, the wireless signal that is being broadcast from a router or access point somewhere close by.&nbsp; You can usually figure out how strong the signal is by clicking on a little symbol in the system tray on a Windows computer, or by the Airport symbol on a Mac.&nbsp; The stronger the signal, the better the datastream.&nbsp; Pretty straightforward, right?</p>
<p>At Penn State, we extend the process a bit.&nbsp; There is a second step that must be completed before you'll be able to access a website through your wireless connection.&nbsp; Penn State provides a piece of software called a <a href="http://aset.its.psu.edu/vpn/index.html">VPN client</a> that you must install on your computer.&nbsp; You must use this software every time you use the network in&nbsp;order to reach the internet via wireless.</p>
<p>There are several reasons for this.&nbsp; First, it allows you to authenticate using your Penn State user ID and password.&nbsp; Only folks who have a legitimate account with Penn State are allowed to use the wireless network.&nbsp; Second, this <a href="http://aset.its.psu.edu/vpn/index.html">VPN client</a> encrypts your data as it travels through the Penn State network.</p>
<p>We have composed a web page that describes all the components needed for setting up and using wireless networking here at Penn State Mont Alto.&nbsp; Go <a href="http://www.ma.psu.edu/wireless">here</a> for instructions, complete with visual depictions of the process&nbsp;and links to the download site.</p>
<p>Happy Computing!</p>
<p>~staci</p>]]></description>
            <link>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/2008/04/i-have-a-strong-connection-to.html</link>
            <guid>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/2008/04/i-have-a-strong-connection-to.html</guid>
            
            
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                <category domain="http://www.sixapart.com/ns/types#tag">VPN client</category>
            
                <category domain="http://www.sixapart.com/ns/types#tag">wireless network</category>
            
            <pubDate>Mon, 28 Apr 2008 10:20:14 -0500</pubDate>
			
			



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            <title>My lovely refund</title>
            <description><![CDATA[<p align="center"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><img id="_x0000_i1025" height="140" src="http://upload.wikimedia.org/wikipedia/commons/thumb/8/8b/US-InternalRevenueService-Seal.svg/140px-US-InternalRevenueService-Seal.svg.png" width="160" moz-do-not-send="true" /></span></p>
<p align="center"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"></span>&nbsp;</p>
<p align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">WOW!&nbsp; I'm eligible to receive a tax refund of $620.50!</span>&nbsp;</p>
<p align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">I know this because an email arrived in my personal inbox last Thursday from "The Internal Revenue Service" telling me to click on the link in the message.&nbsp; Evidently I need to submit a request for the refund and provide this agency with personal information.&nbsp; This message also warns me that, should I input the wrong information,&nbsp;I may be "criminally pursued and indicated."&nbsp; What?</span>&nbsp;</p>
<p align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><em>THIS IS A GREAT EXAMPLE OF THE KIND OF SPAM PLAGUING EMAIL USERS TODAY.</em></span></p>
<p align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">US-CERT (United States Computer Emergency&nbsp;Readiness Team), researches and warns against potential cyber-threats.&nbsp; They released an article on April 24 describing the very message that I had received.&nbsp; The best bit of advice offered by the team is not to follow web links in email messages that haven't been solicited.&nbsp; As well, they have created several documents to assist users in wise computing practices:</span></p>
<ul>
<li>
<div align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><a href="http://www.us-cert.gov/reading_room/emailscams_0905.pdf">Recognizing and Avoiding Email Scams</a></span></div></li>
<li>
<div align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><a href="http://www.us-cert.gov/cas/tips/ST04-014.html">Avoiding Social Engineering and Phishing Attacks</a></span></div></li>
<li>
<div align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><a href="http://www.irs.gov/newsroom/article/0,,id=155682,00.html">Suspicious Emails and Identity Theft</a></span></div></li></ul>
<p align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">If you have received a message like this, please do not follow the directions in the message.&nbsp; You're always welcome to call the Help Desk to discuss any concerns you have about suspicious emails.&nbsp; It is&nbsp;<em>NOT</em> necessary to forward messages to us that you believe carry infected attachments.&nbsp; =)</span></p>
<p align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">~staci</span></p>]]></description>
            <link>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/2008/04/my-lovely-refund.html</link>
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                <category domain="http://www.sixapart.com/ns/types#tag">mont alto</category>
            
                <category domain="http://www.sixapart.com/ns/types#tag">penn state</category>
            
                <category domain="http://www.sixapart.com/ns/types#tag">spam</category>
            
            <pubDate>Fri, 25 Apr 2008 11:08:29 -0500</pubDate>
			
			



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        <item>
            <title>Kickstarting the dissemination of info from Information Technology Services...</title>
            <description><![CDATA[<p>I've recommended blogging at Penn State to several different folks on campus already.&nbsp; The thought occurred to me today that I should, perhaps, invest a little effort and time into researching the tool of blogging&nbsp;more thoroughly.&nbsp; Creating my own blog is probably the best way to do that.</p>
<p>It seems a logical way to make information available conveniently to a diverse audience.&nbsp; Stay tuned.&nbsp; There is more, much more, on the way.</p>
<p>~staci</p>]]></description>
            <link>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/2008/04/kickstarting-the-dissemination.html</link>
            <guid>http://www.personal.psu.edu/slg195/blogs/penn_state_mont_alto_it_help_desk/2008/04/kickstarting-the-dissemination.html</guid>
            
            
            <pubDate>Wed, 16 Apr 2008 16:33:41 -0500</pubDate>
			
			



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