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Student Services Review

Newsletter of Teaching & Learning at Penn State York

Best Practices, Teaching Tips, Ideas, Resources, What's NEW!!

Volume 3 Issue 1 January/February 2008

As we approach the half-way point of this spring semester, surrounded by flu, mid-winter blues, and a deep longing to get out into the garden...I thought it might be a good time to review some of our student services.

If we are impacted by this time of year, imagine how much more our students may be feeling as they juggle school, work, and families. Oftentimes we might be the ones to spot changes in student behavior or demeanor. That doesn't mean we are counselors, but we can be the ones to reach out to make suggestions to students to seek out assistance through the many venues available. This newsletter seeks to review some of the services available on campus that you could recommend to students.

Resources Highlighted in this Issue

The Learning Center - Take a walk with your students over to the Learning Center (building with the greenhouse - top floor) to find out about all of their wonderful services to help all students become successful! Free tutoring services and academic support. Support for students with disabilities available.

ESL students may contact Ms. Heidi Deren ( for assistance and/or drop by the Writing Lab.  Students are encouraged to stop by the Learning Center for assistance with time management, test preparation, or general study skills.

The Learning Center is not just for struggling students. Recommend your top students to become tutors! Contact Dr. Cora Dzubak for more information about supporting all student learning or call 717-771-4026.

Find out more at their website!

The Writing Center - Part of the Learning Center, the Writing Lab has face-to-face tutoring as well as an online writing lab (OWL) component whereby students can submit papers for writing assistance (not proofreading!). Contact Mrs. Ann Fetterman for more information about the Writing Lab services 771-771-4162.

The Writing Lab is open every Monday, Tuesday, Wednesday, and Thursday from 12:00 - 1:00 p.m. and by appointment (located on the lower level of the building with the greenhouse).  The OWL is accepting paper submissions now.

The Writing Lab website with resources and OWL info is

Drop-in Math Coaching is available on Thursdays from 12:00-1:00 p.m. or by appointment.Contact the Learning Center for more information 717-771-4026.

Academic Advising Center - Students should meet regularly with their academic advisers throughout their time at Penn State. They can find out more information about advising from the PSY Advising Website

Ms. Jane Emery is the Director of the Advising and Career Center at Penn State York. The Center can be contacted at 717-771-4053

Ms. Monica Grigera is available to work with our Hispanic students and families. Contact her at or phone 717-771-4006.

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Career Services - are available to all Penn State students throughout their academic careers.  Ms. Dina Wulinsky ( is our career counselor on campus and she can assist students in searches for majors, careers, and graduate schools. Tell students to stop by the office (main floor of the Main Classroom Building) or call for an appointment 717-771-4053.

Find out more about Career Services online at

Library Services - Penn State York students enjoy the full  power of the University library system. Find out more about the library resources at Penn State York by contacting our Librarian, Mr. David Van de Streek 717-771-4023 or by visiting the website at

Ask Valerie White ( phone 717-771-4024), Reference Librarian, to stop by your class to give students an overview of the library and its resources. Valerie is an invaluable resource to students, staff, and faculty.

Student Life - located in the Joe and Rosie Ruhl Student Community Center, Student Life is headed by Scott Simonds 717-771-4045. This is the place for students to come to connect and get involved! Information about clubs, student government, organizations, and student activities are all found here! Help your students get involved!

Faculty with any concerns or questions about students can contact Scott who can direct you to the appropriate campus contact or resource.

Find out more at the Student Life website

Information about all Student Services including Safety and Security, Veteran Services, child care services, Registrar, and Financial Aid can be found on the Student Services webpage at

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Personal Counseling Services - are available with Dr. Cynthia Cox, a licensed Psychologist.

The counseling office is open Mondays, 9:00 -11:00 a.m..; Wednesdays, 11:00 a.m. - 7:00 p.m.; Thursdays, 9:00 a.m. - 7:00 p.m.; and, Fridays, 1:00 - 4:00 p.m.  The office is located in the Advising and Career Center, Main Classroom Building.

Counseling services provided are free, confidential, and in accordance with the American Counseling Association's and the American Psychological Association's Code of Ethics. Information will be released ONLY with a student's written permission or if a student's condition indicates clear and imminent danger to him/herself or to others. The decision of the degree of danger is up to the counselor's professional judgment.

For more information, or to access counseling services, contact Dr. Cox at 771-4088 or by e-mail at A complete list of self-help resources for students and families can be found at

Student Athletics & Fitness- Do student athletes in your classes need academic support? Are students asking about how to stay fit while attending college? Do students know about the athletic equipment, teams, and fitness support available to them? Contact the Penn State York Athletic Director, Kerry Magni for more information at or by phone at 717-771-4036. The gym and Athletic offices are located in the Joe and Rosie Ruhl Student Community Center.

Check out the Athletic Department website for more information at

Student Technology Support - is available through one-on-one assistance, workshops, and through helpdesk support at the office for Computers and Information Systems (C & IS), located in room 106 of the Grumbacher Information Science & Technology Center. For information on hours, and details about workshops and student support for technology, visit the C & IS website at

While this is not an exhaustive list, it is an attempt to pull together into one document a list of student services that faculty members can have on hand from which they can refer students as needed.

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newspaper boy

eLearning at Penn State York Blog is HERE

Follow along as our local group gathers resources, lessons learned, and best practices of eLearning. Also, add your questions and comments!! Access the blog at

elearning blog

Workshop Schedule and Professional Development Opportunities

Spring 2008 Workshop Schedule @ PSY - Complete listing

Conversations in Teaching Series

  • 4/3: Showcasing Student Projects on the Web: Carnegie Mellon ToolKit
    Facilitator: Barry Rauhauser
    MCB 113

  • 4/17: Advising Tips and Tricks: A Sharing Session
    Facilitator: Jane Emery and PSY Faculty Advisors
    MCB 113

Online Offerings - available anytime, anywhere with Internet connection - contact me upon completion for my records and for a certificate

* Describing Teaching Effectiveness in the FAR HERE
* Integrating Technology into your Courses HERE
* Web 2.0 Tools Overview HERE
* So your Students aren't Reading?! HERE
* Using eGames to Support Knowledge Building in your Courses HERE  
* Designing Assignments that Avoid the Pitfalls of Plagiarism HERE
* Learning Styles: Understanding and Accounting for Differences Among Students HERE

Online Quicksheets

* What is iTunes U at PSU? HERE
* What is RSS? HERE
* What is a Wiki? HERE
* Discussion Strategies HERE


Adobe Connect (Breeze) Online Workshops - - No registration or RSVP required, just login to the room by clicking the link above. Dates & Times:
Friday, March 7, 2008, 9:30 a.m. - 10:30 a.m.
Thursday, March 13, 2008, 2:30 p.m. - 3:30 p.m.
Tuesday, March 18, 2008, 2:00 p.m. - 3:00 p.m.
Monday, March 24, 2008, 10:00 a.m. - 11:00 a.m.

For more information about Breeze, and to check on upcoming demonstrations, go to


breeze log-in                      


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    Previous Newsletters

    Nov/Dec 2007: Why aren't Students Reading? What Can Faculty Members Do?

    Sept/October 2007: Using ANGEL to Prepare Online Back-up Lessons

    March/April 2007: Rekindling the Fire of Enthusiasm

    Jan/Feb 2007:
    Bridging the HS to College Gap

    Nov/Dec 2006 : Assessment

    Sept/Oct 2006 : Preparing for the First Day

    July/August 2006
    : Social Computing

    May/June 2006 : Faculty Roles in Student Retention

    April 2006 :
    Using Discussion Boards Effectively

    Contact Me

    Suzanne C. Shaffer,M.Ed.
    Instructional Design eLearning Support
    Penn State York Campus
    ISTC 202
    AOL IM: PSU York ID