Learn

Why me. The qualifications.

  • Ability to look for solutions outside normal channels
  • Successfully handle multiple assignments and priorities
  • Ability to work well both independently and as part of a collaborative team
  • Eagerness and capacity to learn and apply new information and skills
  • Outstanding communication, teamwork, enthusiasm
  • Commitment to completing jobs with accuracy, proficiency, and effectiveness


Where I've been. The experience.

Penn State University
Educational Technology Services, University Park, PA     Nov 2009 - Present
  • Investigate, test, and document work on hot teams.
  • User testing and documenting of course management systems and various software under evaluation.
  • Assist in planning of professional development events for the learning design community at Penn State.

Penn State University
World Campus Learning Design, University Park, PA     Oct 2006 - Oct 2009
  • Maintain course sites using CASE, an internally developed content management system, ANGEL, a course management system, and Dreamweaver templates.
  • Support instructional designer and faculty needs by collaborating with IT and multimedia development staff.
  • Focus on accessibility needs for World Campus courses.

Freelance Design and Consulting
State College, PA    May 2004 - Present
  • Designed and updated client documents, databases, and websites.
  • Evaluated systems and user needs to design, recommend, and implement updates.
  • Installed new releases, system upgrades; resolved software-related problems.
  • Maintained, troubleshot, and repaired computer hardware and network peripherals.

Conduit Internet Technologies
State College, PA    Oct 2002 - May 2004
  • Oversaw program implementations among departments, coordinated beta and public launches, and acted as technical conduit for the client.
  • Maintained quality assurance for Channel Management Suite (CMS), a web-based business application for managing manufacturing distribution channels.
  • Established technical documentation and online help for CMS versions 4.0 - 4.3.
  • Resolved client support issues via email, voice, and online conferencing applications.
  • Led in-house and online training sessions using interactive conferencing applications.
  • Managed contractors and student intern program.

Penn State University
North Central Cooperative Extension, University Park, PA    Jul 2001, Jul 2002
  • Developed team curriculum for intensive two-week summer high school IT camp.
  • Taught fundamentals of information technology via classroom and offsite trips; conducted team building exercises and led students through project management.
  • Emphasized usability during creation of functional sites for local community.

Penn State University
Child Study Center, University Park, PA    Jul 1999 - Feb 2001
  • Overhauled outdated spreadsheet records into relational database for clinical patients and developmental studies.
  • Trained users on database management and creating queries for monthly reporting.
  • Created and maintained CSC lab intranet, file sharing, and public online presence.
  • Supported and maintained user accounts including rights, security and groups.

Penn State University
P/M Lab, University Park, PA    Jan 1992 - Jun 1999
  • Initiated operational database and monthly reporting functions to facilitate administration of $2.4 million in federal, state, and industrial research monies.
  • Assisted in creation and maintenance of original P/M Lab intranet and public website.
  • Coordinated and monitored conferences, workshops, meetings, and lab tours.
  • Created marketing brochures, newsletters, and press releases for dissemination.

Robin2go

Robin Bradford Smail

If it’s a good idea and it gets you excited, try it, and if it bursts into flames, that’s going to be exciting too. People always ask, ‘What is your greatest failure?’ I always have the same answer—We’re working on it right now, it’s gonna be awesome! —Jim Coudal