http://www.personal.psu.edu/pjc8/blogs/driftwood/ Latest comments for Driftwood en-us Fri, 21 Sep 2007 15:23:59 -0500 http://www.movabletype.org/?v=4.24-en http://blogs.law.harvard.edu/tech/rss http://www.personal.psu.edu/pjc8/blogs/driftwood/2007/09/voip-visions-all-aboard.html#comments <p>I think Frankston got it wrong with this premise:</p> <p>"Telecom is about maintaining relationships with each customer, but with the Internet those relationships have become a limitation rather than a benefit."</p> <p>It would be nice if Telecom vendors were interested in relationships with customers, but I think that went out when Mabel was replaced with a dial. Wrong bills, wrong services, wrong delivery, wrong business models all lead to a lack of a functioning relationship. The Telecom vendors have become the worst part of a monopoly, rather than a benevolent business that is interested in customer patronage.</p> <p>The only "limitations" of the required relationship are those of management that would prefer to turn a blind eye towards customer needs; instead, focusing on short-term profits.</p> <p>Near the end of his article he puts in the comment about a toll booth with no traffic. That is closer to the point than his opening premise on the definition of Telecom, IMHO.</p> <p>JDB</p> <p>- John Balogh</p> comment000411@http://www.personal.psu.edu/pjc8/blogs/driftwood/ Fri, 21 Sep 2007 15:23:59 -0500