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November 2007 Archives

November 16, 2007

Dialing from the Missed Calls list on our PBX at UP

In short, the idea found in the title of this post cannot be easily accomplished due to the structure of the University Park PBX dialing plans. Here's the why -- our on-system extensions are all five digit dials with the leading digit a 3,5 or a 7. Missed calls from on-system can be dialed from the missed calls list since the match is affected without requiring any editing.
Missed calls from the local area, such as 237-XXXX must include an exit code in order to be dialed successfully. An 8 was the exit code in centrex and this continued as a requirement for the purpose of dial plan transparency between the two systems. The 8 in front of a seven-digit number sends the call to the local calling routing table for a match.
Missed calls received from domestic long distance all require an 8+1 in order to complete when dialed, but you already know this if you use our PBX. The complexity involved in the solution we seek occurs because we need to match routes on calls for local and long distance without an exit code being present while contained in the missed calls list.
To further complicate matters, area codes and local exchanges are added fairly regularly creating a support nightmare for any ideas of growing the existing routing tables exponentially to support an easy solution.
A group of us met yesterday to detail the scope of the challenge and so far we have only the idea to create a method requiring two extra button pushes for dialing from the missed calls list. It's a very creative approach and utilizes the octothorpe to redirect the routing into a pattern and insert the necessary digits.
We are not yet into the testing phase but expect an update in a day or two at most.

About November 2007

This page contains all entries posted to Driftwood in November 2007. They are listed from oldest to newest.

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