Semester Jump-Start

Monday 11 am: First shift of the Semester Jump-Start Support initiative in the Gateway Commons in Pattee/Paterno Library. John Palmer and I are on this one. Lab is packed. Our first question from the staff at the Gateway Commons desk was about eLion access and we were able to IM with Peggy Myers at the DLT Help Desk and find out that eLion was down ..... Do Libraries' support desks watch the ITS Help Desk alert pages at http://its.psu.edu/alerts/? You can check alerts by services and quickly see if there are service outages.

Meanwhile, typical first day of classes. Hot water pipes leaking through the ceiling in the DLT offices, so we're walking around trash cans and buckets, ladders and physical plant guys.

Will Hutton is here to take our photo and admire my MacBook Pro. We've talked about platforms, support, Knowledge Commons, ITS Help Desk, how we can improve support in the Libraries ......