Report from Libraries IT Services Analysis team

Led by Ann Snowman, Head of Access Services, a combined ITS and UL team recently completed an analysis and made recommendations on whether certain IT services would best be provided by DLT or as enterprise ITS services. The team members were Joni Barnoff (ITS, DLT); Kurt Baker (ITS, CSS); Andrew Calvin (UL, I-TECH); Jonathan Holman (ITS TLT); Henry Piscotta (UL, Art & Architecture); Bob O’Connor (ITS AIS); Matt O’Connor (UL, Wilkes-Barre); Mark Webster (ITS DLT); and Sara Whildin (UL, Delaware). If you read the project charter, you'll see that this team did an excellent job of keeping within scope and schedule and were rigorous in their analyses.

The report is now available with recommendations on five services: Email, Calendar, Desktop Reimaging, Help Desk and Networking. Next steps are to further investigate the recommendations in the report and consider migration and other issues. More to follow on that.