The Learning Design Summer Camp Welcome from Allan Gyorke had me thinking, as I'm sure it did a lot of people. To many people who had not yet considered the use of Twitter, they may have written the tool off as a silly waste of time. But then, they realized they had been missing out. That was not what I was thinking about.
What I began thinking about is something I've been interested in for a long time. How do you get people engaged, so engaged that you can get large groups to embrace change and spread a new idea or a new tool into mass adoption?
For those of you interested in some great resources on the topic (I promised Allan I'd give up my sources for my crazy ideas):
- Dave Balter's The Word of Mouth Manual, Volume II (available at Amazon, or as a free PDF here)
- Polly LaBarre & Bill Taylor's Maverick's at Work (I know, I mention this one a lot)
- Various posts from Bob Sutton related to creating infectious engagement
- A study on flock mentality
Social Experiment #1
You might consider me a social engineer of sorts. In high school as a practical joke, my friend and I decided to make up a fictitious holiday, Adopt-a-Leaf Day, where we tried to get high school students (appearance-conscious as they are) to wear fall leaves on their clothing.
In the morning, most people shunned the leaves and thought them silly; but as they day went on and we got a few people to wear them, people began asking for leaves. People wore them without even knowing why. One student assumed it was environmental. Some teachers asked if these were "gang-related". (I should mention my high school had about 2000 students, so they feared any mass uprising.) By the end of the day, we couldn't walk down the hall without seeing a number of students wearing leaves. Those few who knew where is started even wanted us to continue the "holiday" the following year and into college.
Subsequent Experiments
Since those days, I've been a part of a number of social experiments. These include both serious work-related endeavors, like getting people to adopt wikis and planning traveling mini-conferences, and more trickster antics, like Twitter alter egos and secret societies of impropriety.
At first glance, you may think my trickster stunts have nothing to do with my work-related activities, but activities like calling me "Doctor Nikki" as I present basic IT topics and turning the Web Conference into a fashion show straddle the line between educational and entertainment. They are a means to engage and convert large numbers of people in introductory-level topics with silly, somewhat gimmicky extended metaphors.
Conclusion
In Mavericks at Work, engagement begins with an engaging cause, a mission. If I can't motivate myself, and a core group of champions (5% of my target audience, according to the flock article, if you buy it), how will I build the momentum needed to engage others? Turn Web Authoring into a fashion show? People will buy in to it. Get some friends to ratify "Articles of Impropriety" as a work-unrelated gag? Yeah, we'll do that.
Now we come to the snowball effect of engagement. First, you have the snowball effect in terms of ideas. Yesterday, Allan talked about the Twitter enthusiasts who had created avatars, stickers, and contributed to ideas for LDSC. When you add some fun, you also have the added bonus of breaking down
barriers of entry to technology and language. Side projects allow you
to meet new people socially first, then feel comfortable asking
questions and collaborating on ideas later.
The second snowball effect of engagement is the number of people. I saw this with LDSC yesterday. People who had created Twitter
accounts and abandoned them returned. People who had not considered
Twitter created accounts for the first time. My Twitter was flooded with new participants. As champions adopt and show enthusiasm, people who were neutral start adopting. Eventually, the people against your cause become the minority. They have the choice of missing out and being conspicuous or joining the group as the snowball becomes an avalanche making its way toward them...
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