JENNIFER SUSAN LITZ: September 2008 Archives

Wednesday, September 24

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There are two documents that may be useful to staff at service desks.  One is the listings of where they may get help after 5p or on weekends from any full time staff or librarians.  The other document is of the staffing patterns in the subject libraries, when they are not staffed and who roves at that time.

You can find these documents on the Public Services Intranet Web Site at: and click on the link "Information for Service Desks"

You will need to log in as will any staff that want the information.  It can be downloaded and printed.  It is a PDF format so make sure that it is set to 100% before printing.

I'll print these out and put them at the desk as well.

Tuesday, September 23

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Take a look at this:

We have access to a trial of the Chronicle of Higher Education from now until the end of October.  To view it, just go to
Access is not available off-campus or through SFX.

Monday, September 22

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If anyone wants to use a TOEFL CD, they're in the drawer with the headphones.  They're numbered and circulate just like the headphones.  The checkout cards are located near the headphone cards.

Friday, September 19

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Because it's finally Friday after Open House week - for your viewing pleasure:
This is how to fix a printer!

Have a safe and happy weekend.

Thursday, September 18

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We made it though Open House!  Thanks for all your extra work to make it a success.

Tuesday, September 16

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From Karla:

Below are some tips that I am suggesting to the students in the LLED 402 Children's Lit classes as they compile a reading diary. In particular, they may have trouble finding alphabet books, and nursery rhymes--seems to work best by typing the terms in keywords on the CAT. They will also be looking for NonEuropean (tell them to think of countries not in Europe--Africa, Japan, China, United States, Russia etc.) and European (England, Ireland, Germany, France) folklore which seems to work best with a LC subject heading search...for eg. Folklore Africa will bring up a number of hits. Then they need to check the titles that they find in the following databases:  Children's Literature Comprehensive Database (CLCD) or else in The Hornbook Guide Online to see if they have been favorably reviewed. They could do the reverse of that...find a title in CLCD that has a good review and than check the CAT to see if we own it.
Tips for using the CAT

1.       Use Advanced Search

2.       Limit the search to Pattee Library & Paterno Library (UP);  Juvenile Books

3.       Search by Keywords (Alphabet, Nursery Rhymes);  Title, Author, or LC subject heading--NonEuropean (Folklore [Africa, Japan, China, Greece, North America, United States]); European (Folklore [Germany, France, England, Ireland]); Myth$ (Myth, Myths, Mythology, Mythical)

4.       Always click on details in the record to find the book's designation and  location

5.       What does the record say? Juvenile, Picture Books, Education Juvenile Fiction, Instructional Materials


Review Sources: Databases: Children's Literature Comprehensive Database [Green dot--one or more reviews present/orange dot--curriculum connections); Hornbook Guide Online--(Rating System, 1-6, 1 being the best).   Print Sources (Booklist [starred reviews], The Bulletin of the Center for Children's Books, School Library Journal)

Monday, September 15

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Open House is tomorrow and Wednesday.  If you haven't signed up, please do so now.  The sign up sheet is next to the mailboxes.  We've got double coverage both days, some triple coverage on Tuesday and no triple coverage on Wednesday.  

Thursday, September 11

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Shelving/Shelf Reading

You may already be doing this, but here's a quick tip on keeping our shelves in better order.  When shelving a book, read the shelf that you're putting it on.  That will not only ensure that the book you're shelving is in the correct location, but that the entire shelf is in order. 

Wednesday, September 10

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From Karla:

Students from a Mathematics class are going to be coming in asking about three sets of Math textbooks that we own:
Everyday Mathematics      QA135.5.E839  grades K-6
Math Trailblazers              QA135.5.M3656  grades K-5
The third one I'm a little foggy on the title:
Investigating Mathematics: data, source and something, something--when I looked it appeared to me that what we have is CD of this this point I'm unclear if there is a paper component
Anyway, we have them located in Instructional Materials on the left-hand side, at the end of the last shelf on both sides,  when you walk down the middle of the stacks towards the windows/study carels at the back of EBSL.
These three curriculum items are also located in RESERVES on the first floor of the library. So patrons can locate them in two different areas of the library. Of course, reserves has a 2 hour checkout period but they are often open 24 hours. The items in instructional materials on our floor can be checked out for a longer period. However, I've noticed that most of the students have just been making a photo copy of a lesson which is what the assignment involves...analyzing a lesson from each series.

Tuesday, September 9

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Printing Problems

As you're aware, patrons are having a lot of trouble printing certain things on the public printers.  Here's an update from Linda Musser of EMS:

I thought I'd share a few bits I've picked up about the
printing  problems (two messages below).  Looks like the
issues are here to stay. Linda

After four times of the public printer going down and
conversations  with ITS's "Joe," Joe indicated that there
really is not any thing  they can do about the printing
problem.  He says it is an Angel problem and Angel will
not cooperate to resolve the problem.  He says it really
is all about "educating" the students" to not print from
Angel and to print from the desktop as an image.  They feel
really badly but Joe says they have tried everything.
Also, he indicated that about two weeks ago, all print jobs
were switched over to one server only.
I checked with the printing support team and got the
following  response. Hope this helps.
I think the problem is more the type of job than the size.
We've been  having problems all over campus with people
printing PDFs. For  whatever reason they tend to hang the
printer with a 49.4C02 error.  The EMS printer's event log
shows many of those errors lately. Once  that error is
displayed, a call to the hot phone (777-0035) is needed  to
clear the job from the queue. The current work-around for
the PDF  problem is to have users select "print as image"
before sending the  job. Here's how to do that in case
anyone needs the information:

  To print as image:

   1. Open the PDF file in Acrobat.
   2. Choose File > Print.
   3. Click Advanced.
   4. Select Print As Image near the top of the dialog box.
   5. Click OK, and then click OK again to print.

I've found if you can't find the "print as image" box from file>print, click on the printer icon and follow the rest of the directions.

And, on a personal note, this is Ben's 22nd birthday.  And even though he won't be reading this, Happy Birthday Ben!!!  (It's a Mom thing...)

Monday, September 8

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Open House Sign Up Sheet

It's time to sign up for Open House and I put the sheet up on the wall by the mailboxes.  Ideally, there should be three people on desk, although from 5 - 6, two would probably suffice. 

Friday, September 5

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It's been kind of a sad week here.  Hope the next one is better.  Stay safe, everyone.

Thursday, September 4

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Open House

Open House is coming soon - Tuesday and Wednesday, September 16 and 17.  I'll be putting a sign-up sheet soon so if you can work any extra shifts, that would be helpful.  It will be from 10 - 6 both days.  Having three people on desk at a time is best; it gets pretty busy at times.

Tuesday, September 2

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ITS working on VPN connection problem for some computers

Information Technology Services (ITS) has identified a critical problem
affecting some computers which involves their ability to connect to the Penn
State Wireless network and the Penn State Anywhere Virtual Private Network
(VPN). The affected computers run Windows Vista 64-bit and Windows XP 64-bit
operating systems. Currently, there is no Cisco VPN client (a type of
software that creates a secure connection over the Internet) available for
these 64-bit operating systems. Note: The situation is exclusively limited to
Windows Vista 64-bit and Windows XP 64-bit operating systems.

Read the full story on Live:


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