Friday, May 9

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Statistics

We're going to start taking statistics beginning on Monday, May 12.  They're basically done exactly as we do the annual fall and spring statistics - we're going to count where is (directional) questions, policy, troubleshooting, and reference (less than 5 minutes and more than 5 minutes) questions.  Here are three exceptions:
1.  Do a patron count once an hour when you make your rounds.
2.  All "where do I find this book" questions are counted as directional.  Only count as reference actual reference questions in which you must consult a book or online source to locate information - not where something is found. 
3.  Count how many kits you check out (just check out, not discharge.)

I am asking anyone on desk to do this - faculty, staff, wage, volunteer, you name it.  These statistics will be crucial as we re-examine desk staffing needs. 

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