2007 NSF Workshop on Service Science

August 27-29, 2007, Philadelphia, USA

2006 NSF Workshop

Final Schedule (download in pdf)

Presentations

• Roland Rust, David Bruce Smith Chair in Marketing
  Executive Director, Center for Excellence in Service
  Chair, Department of Marketing , University of Maryland
  (Abstract and Presentation)
  
  
• Terry Friesz, Harold and Inge Marcus Chaired Professor of Industrial Engineering
  Dept. of Industrial Engineering
  The Pennsylvania State University
  Title: Revenue Management as a Theoretical and Computational Foundation for Study of the Service Sector
  (Abstract and Presentation)
  
  
• John Tyworth, Professor of Supply Chain Management
  Chair of SC&IS Department
  The Pennsylvania State University
  (Abstract and Presentation)
  
  
• Richard Larson, NAE, Mitsui Professor of Engineering Systems and Civil and Environmental Engineering
  Director, Center for Engineering Systems Fundamentals
  Massachusetts Institute of Technology
  (Abstract and Presentation)
  
  
• Matthew Realff, NSF Program Director
  (Abstract and Presentation)
  
  
• Christopher Lovelock
  Yale University ( Lovelock Associates)
  (Abstract and Presentation)
  
  
• Robin Qiu, Pennsylvania State University
  (General Chair of SOLI2007)
  Title: Adaptive User Profiling in Enhancing RSS-based Information Services
  (Abstract and Presentation)
  
  
• Francois Sainfort, Associate Dean, College of Engineering
  William W. George Professor of Health Systems
  Professor of Industrial & Systems Engineering
  Georgia Institute of Technology
  (Abstract and Presentation)
  
  
• Henry Chesbrough, Executive Director, Center for Open Innovation
  Institute of Management, Innovation & Organization
  University of California, Berkeley
  (Abstract and Presentation)
  
  
• James Tien, NAE
  Yamada Corporation Professor
  Dean, College of Engineering
  University of Miami
  (Abstract and Presentation)
  
  
• Daniel Berg, Professor and Institute Professor
  Department of Decision Sciences & Engineering Systems
  Rensselaer Polytechnic Institute
  (Abstract and Presentation)
  
  
• Morris Cohen, Panasonic Professor of Manufacturing and Logistics; Professor of Operations and Information Management and Systems Engineering
  University of Pennsylvania
  (Keynote Speaker at SOLI2007)
  Title: Service Supply Chain Customer Value Delivery: Optimization, Performance Incentives and Implementation
  (Abstract and Presentation)
  
  
• Brenda Dietrich, President of INFORMS; Director, Mathematical Sciences, IBM
  (Keynote Speaker at SOLI2007)
  Title: Business to Business Services: New Opportunities for Operations Research
  (Abstract and Presentation)
  
  
• Jim Spohrer, Director, Almaden Services Research
  IBM Almaden Research Center, IBM
  (Program Chair of SOLI2007)
  (Abstract and Presentation)
  
  
• JB Wood, President & CEO TPSA, SSPA & AFSMI
  (Abstract and Presentation)
  
  
• Grace Lin, CTO & Director, Innovation and Emerging Solutions
  Supply Chain Management, Public Sector
  IBM Distinguished Engineer; Member, IBM Academy of Technology, IBM
  Title: Emerging Topics in Service Sciences
  (Abstract and Presentation)
  
  
• Mary Jo Bitner, PetSmart Chair in Services Leadership
  Professor and Academic Director
  Center for Services Leadership
  Arizona State University
  Title: Self-Service Technologies: Innovation and Execution
  (Abstract and Presentation)
  
  
• Noah Gans, The Wharton School
  University of Pennsylvania
  Title: Two Issues in Workforce Management for Inbound Call Centers
  (Abstract and Presentation)
  
  
• Richard Chase, Justin B. Dart Professor of Operations Management, Marshall School of Business
  University of Southern California
  Title: The New Service I.E.: Engineering Customer Psychology into Service Encounter Design
  (Abstract and Presentation)
  
  
• Rajit Gadh, Professor of Engineering,
  UCLA and Director of UCLA-WINMEC Consortium, UCLA
  Title: WinRFID: An architecture for Creating a Global Healthcare Quality Service Platform with RFID and Wireless Sensing/Tracking Technologies
  (Abstract and Presentation)
  
  
• Irving Wladawsky-Berger
  Vice president, Technical Strategy and Innovation, IBM
  Title: Reflections on Innovation in a Services-based Knowledge Economy
  (Abstract and Presentation)
  
  
• Mei Xue , Boston College
  Title: Customer Efficiency and the Management of Multi-Channel Service Delivery Systems
  (Abstract and Presentation)
  
  
• Scott E. Sampson , Brigham Young University
  Title: Taming Service Elephants
  (Abstract and Presentation)
  
  
• Craig Froehle , University of Cincinnati
  Title: Enabling the Services Sciences via a Unified Services Theory
  (Abstract and Presentation)
  
  
• Antonie Jetter, Portland State University
  Title: Technology Management for the Service Sector
  (Abstract and Presentation)
  
  
• Richard Taylor and Chris Tofts, HP
  Title: Services Sciences - research, education or just integration?
  (Abstract and Presentation)
  
  
• Keith Goodman, CTO - IT Strategy and Architecture Services, IBM
  (Abstract and Presentation)
  
  
• John Hollingsworth, IBM
  (Abstract and Presentation)
  
  
  
  

Visiting Philadelphia

(www.education.org/ artinstitutes/philadelphia.php)

(http://www.philadelphia-travel-services.com/images/Liberty%20Bell.jpg)