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With a good understanding of that services can not be in inventory,
and are typically intangible, perishable, difficult to port, hard
to measure, and co-production with customers, tentatively, research
perspectives in the following service research areas will be solicited
from invited participants:
- Service Dynamics and Strategy
- Complex Adaptive Service Systems
- Service Marketing
- Capacity and Demand Management
- Quality, Risk, and Management
- Service Engineering
- Service Process, Operations and Productivity
- Service Modeling
- Service Innovations
- Service Pricing
- Customization vs. Standardization
- Workforce Management
- Business Transformation
- Information and Knowledge Systems
- Focused Service Sectors (e.g., healthcare, technical consulting,
personal training)
- Other Service Relevant Topics
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Visiting
Philadelphia
(www.education.org/ artinstitutes/philadelphia.php)
(http://www.philadelphia-travel-services.com/images/Liberty%20Bell.jpg)
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