Research Interests | Education | Publications | Professional Experience | Courses Taught

Robin Qiu, Ph.D., Professor
Information Science (Welcome to Philadelphia) and Center for Service Enterprise Engineering (Welcome to University Park)


Division of Engineering and Information Science, The Pennsylvania State University, Great Valley, Malvern, PA 19355, U.S.A.


220 L, Main Building






Dr. Qiu, tenured full Professor of Information Science, teaches a variety of courses including Business Process Management, Enterprise Service Computing, Enterprise Integration, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. He holds a Ph.D. in Industrial Engineering and a Ph.D. (minor) in Computer Science both from The Pennsylvania State University. Dr. Qiu’s research interests include Service Science and Systems, Business Analytics, Social Business, Service Operations and Management, Information Systems and Integration, and Control and Management of Manufacturing Systems.

Dr. Qiu is the past Editor-in-Chief of INFORMS Service Science, and Advisory Editor for International Journal of Services Operations and Informatics, and an Associate Editor for IEEE Transactions on System, Man and Cybernetics and IEEE Transactions on Industrial Informatics. He also serves on Editorial Boards of many other international journals.


Dr. Qiu is the founding Chair of the INFORMS Service Science Section and the founder of INFORMS Service Science.


Service Science: the Foundations of Service Engineering and Management, 342 pages, John Wiley & Sons, Inc., USA (2014)


Business-Oriented Enterprise Integration for Organizational Agility, 340 pages, IGI Global, USA (2013)


Enterprise Service Computing: From Concept to Deployment, 446 pages, Idea Group Publishing, USA (2007)


US NSF Workshop:

·         2007 Service Science Research Workshop, Aug. 27-29, 2007, Philadelphia ,USA

·         2006 Service Science Workshop, June 21-23, 2006, Shanghai, China


Recent Keynotes and Honorary Seminars:

·         “Big Data and Service Science: Transforming the World”, Keynote, The 2013 International Conference on Business Analytics and Management Science, Beijing, China, Nov. 24, 2013

·         “Service Science: Transforming Software Development”, Keynote, The 4th IEEE International Conference on Software Engineering and Service Sciences, Beijing, China, May 26, 2013

·          “Computational Thinking of Education Service Systems: Dynamics and Adaptiveness Modeling”, Keynote, 2011 International Conference on Information Engineering, Aug. 13-14, 2011, Xi’an, China.

·          “What is new in Service Science/ Theoretical Foundations of Service Science/ Service Science Definition,” Plenary Talk (Panel Session), 2010 International Conference on Service Science, May 13, 2010, Hangzhou, China

  •  “RFID-enabled Automation in Support of Factory Integration,” Keynote, The 9th e-Commence Conference, Dayeh, Taiwan, May 24, 2008.
  • “Delivering Global Real Time Visibility: RFID + Enterprise Service Computing,” IBM The Watson Research Center, USA

Research Interests

·         Service Science, Service Operations, and Service Engineering and Management

·         Big Data, Big Process, and Business Analytics

·         Human-centric Service Systems, Social Computing and Informatics

·         Mobility and Financial Engineering

·         Mobile Computing, Sensor-based Networking, and Supply Chain Management

·         Process and Data Mining, and Enterprise Integration and Innovation



Ph.D., Pennsylvania State University, University Park, PA, USA, 1996

Student, City College of City University, NY, USA, 1992-1993

Student, Columbia University, NY, USA, 1991-1992

M. S., Beijing Institute of Technology, Beijing, China

B. S., Beijing Institute of Technology, Beijing, China


About 130 articles submitted, presented, or published in journals and conferences.

Professional Experience

Years of creative, success-driven experience in the fields of computer-integrated information systems, control of manufacturing systems, and enterprise integration.

Courses Taught

Division of Engineering and Information Science, Penn State

  • CSE 420W – Software Design Methods
  • CSE 513 – Distributed Systems
  • CSE 543 – Computing Security
  • INSC 526 – Business Process Management & Integration
  • INSC 561 – Web Security & Privacy
  • SWENG 560 – Web-based Systems
  • SWENG 568 – Enterprise Integration
  • SWENG 569 – Service Oriented Architecture
  • SWENG 597A – Enterprise Service Computing
  • SYSENG 520 – Systems Engineering
  • SYSENG/SWENG 594B – Research Institute
  • SYSENG 530 – Systems Optimization


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