Courses Taught at Penn State

Projects/Cases for Undergraduate and Graduate Teaching

  • A Case Study for Staffing and Skill-Based Routing in a Customer Contact Center.
    • Service and Enterprise Engineering Initiative (SEE 360) Grant at Penn State. PI. June-December, 2014.
    • Collaboration with Aon-Hewitt.
  • A Case Study of Cloud-Based Customer Services.
    • Service and Enterprise Engineering Initiative (SEE 360) Grant at Penn State. PI. February-July, 2015.
    • Collaboration with An Anonymous Cloud-Based Call Center Company.
  • Healthcare Probabilistic Models for Industrial Engineering Undergraduate Students.
    • Service and Enterprise Engineering Initiative (SEE 360) Grant at Penn State. PI. February-July, 2015.
    • Collaboration with Geisinger Medical Center.
  • Enriching engineering education using peer-based gamification of challenging course concepts.
    • Leonhard Center Grant, College of Engineering at Penn State. Co-PI (PI: Ling Rothrock). September, 2015 -August, 2016.
    • Conference paper: J. Li, L. Rothrock and G. Pang. Peer-based Gamification of Challenging Concepts in Engineering Education: Lesson Learned. Proceedings of the 2017 Industrial and Systems Engineering Conference K. Coperich, E. Cudney, H. Nembhard, eds.