Tracey Amey
How do we bring the users to our catalog?
Custom Search URLs
Custom search url is a url that you construct to make a link into an on the fly search for a specific item type, category, keyword. These are all live urls, so thy are automatically updated. This becomes a seamless link into the OPAC. You don't need to update them again. One example is for the titles they have on cd at summer break time. Another example is for their popular collection or leisure reading - they use the list and bring in book covers for a more visual list.
Highlighting a display on the home page with a link to the item catgory display within the catalog. Students don't even know they are being sent into the catalog.
Bibliography
Custom search string includes the following: &item_2cat=GAMES_IND. The advantage is that it's aways live and always current and the url can be sent to faculty, students, etc at a momen't notice.
Periodicals by curriculum.
This was created by using the fund code in the local notes field 594.
Base url plus ?searchdata1=LS{T594}
custom search string includes the following: &item_2cat=GAMES_IND
Lots of information for creating these comes from the Sirsi Customer wiki
There is a check box to have people search ebooks only. When they implemented this, their stats for e-books went up 33% after this was turned on. sys.env file under the electronic book configuration area.
How do we bring the catalog to them?
iGoogle, Amazon, IMDb, CMS, Blogs
widgets for iGoogle that also work in Angel
Amazon.com library look up - works in firefox only right now. The script was modified from the LION Library Lookup Script at userscripts.org.
IMDb - there is a script that lets people know that the library has this dvd.Adapted from an existing script.
Trixie - same as greasemonkey for Firefox. Helps with migratin scripts to work on IE as well as Firefox.
Yahoo Pipes -
Dapper lets you take a url and make an RSS. Choose the content you want to feed. (Tracy chose Title call# and availability). Use the dapper-created rss feed as your source in yahoo pipes. Use pipe as is. Peoplpe can add to their iGoogle or feedreader. Creates badge to embed in website or blog, etc. You can clone a feed that works and change it to use your own url. For promoting these tools, Madigan has a page called cool tools. This is where all gadgets and instructions for downloading.
Promotional posting on portal, emails with gadgets and custom urls. Talking about them in sessions, classes, users has really promoted them.
Tools used:
Flickr - to embed images into email
iGoogle gadget
Greasemonkey - to use scripts in Firefox
Userscripts.org
Yahoo pipes - interactive feed aggregator
Dapper - the data mapper
Trixie for IE7
Try it - you can't break anything. Experiment and see what you can do!
Great presentation!
eres?
Enterprise 1.0
- enhancement to OPAC (not a reivention of OPAC)
- immediate and intuitive faceted search experience
- built in fuzzy search logic
- easy to manage and configure
- responsive and reliable
- cost advantage over faceted search competitors
- light integration with existing environments
- search index updates based on changes rather than complete nightly dump
- enhanced enriched content support
- consortia support
- library or library group search limits
- ip address ranges
- did you mean concept - enetrprise 1.0 Q3/Q4 2008
E- Library
- replacement for iBistro and iLink
- NO COST
- patch upgrade after you get to 3.2.1
- no training required
- enterprise can sit on e-library 3.2.1
- look and feel to match enterprise
- enhance enriched content support (cannot get this w/iLink)
- online bill payment
- ezproxy integration
- 3.2 highlights
- renewals from review my account
Enterprise is a subscription plus product delivery cost and project managment fees. There will be optional Enterprise training.
iLink Customers:
Option 1:
ibistro/ilink running 3.1 or higher, you can run enterprise on top
Option 2:
move to e-library with 3.2.1 and then enterprise on top
New Enriched Content Support
Reviews, fiction profiles, find similar titles, additional subscription - expensive. If you buy it by Aug 15, 25% discount - but you must be moved into e-library already
Goals for Enterprise 3.0
- integration of additional data sources - federated search, library favorites
- guided discovery
- rss, tagging, user reviews, ratings
- third party interfaces (fed search and resolver support)
- visual search - may partner with another vendor
- when asked about pricing - the response was that it's less than aquabrowser
- partnership with brainware
Demo
Kate demoed enterprise starting with "bud not buddy". The initial search screen is just like google - one search box. Enterprise brought up the correct record as the first hit with facets on the right for narrowing your search. Second search was Tchaikowsky spelled incorrectly - but found the results automatically. The facets are designed to me intuitive and easy. You can go to your account directly from home search page - single log in. Stop words and boolean logic do not exist. This is not a replacement for the OPAC - it is designed for your typical patron who wants what they want quickly. For advanced searching, patrons will still be using the regular catalog (which will be e-library).
Sirsi Dynix is planning to have demos available from client care area so customers will have the chnce to play with this new interface.
Admin Interface
Simple admin interface. There is ability to set up search groups for multiple libraries. Customize page elements and themes for groups, banner info, library logo. Ability to manage library content.
Single sign on with EZ Proxy: ez proxy can send back the user id and password (encrypted) which will support the login to the opac. So it really doesn't matter where user starts, they are only challenged to authenticate once.
Ann Snowman asked a great question - how do you display the OPAC AND Enterprise to the users? Which is the default? Do you have one default from Library machines and one for remote access? You can put an Enterprise search box anywhere...
Serials Display:
We need to ask ourselves:
What information do patrons want to see?
What info do reference librarians want to see?
What info do circ and ill staff need to see?
No one liked serial holdings displays - they were confusing and difficult to interpret, and not arranged in an easily interpreted sequence. Because the group is a consortium of 4 colleges, they needed to speak a common language and use a common style. Numbering system and notes were standardized. They checked with reference librarians and confirmed that this would work. The group showed examples of their collaborative decisions.
I won the door prize - pancake mix and Vermont maple syrup!
Technology is becoming more portable and smaller. Jump drives with files AND portable applications. Ms Hertel showed iGoogle, pageflakes and netvibes. Pageflakes and netvibes pages can be shared, which iGoogle does not allow. Netvibes allows you to create groups whic makes it most useful. In netvibes, you have the option of making things public or private, so you can hide certain tabs if you are sharing your page.
Diigo is like "delicious on steroids". You can make lists and highlight parts of page and bookmark them, as well as comment on the bookmark. Anything you add to diigo automatically gets added to delicious and magnolia - this is something you set in your preferences or settings. Diigo creates webslides as well. I'll have to give it a try!
Day Support
Support Tiers
1. basic issues - trained key users will provide support
2. disfficult issues - support team - daycare
3. product issues - R&D
Support Improvements
- executive sponsor
- improvement iniative for daycare
Eren Aydin
North American Support Lead
eren.aydin@day.com
dev.day.com/kb
- tripled support agents
- top quality resources
- dedicated support lead
Social Networking Features
activity feed - allows you to track what happens on social network (friend feed)
Collaborative Features
Blogging
Calendaring
forums and discussions (digg)
chat rooms - meebo
image uploads
video uploads
private messages
favorites and appreciation
tagging
Day collab will add above features to add value to content
upcoming features
application platform - facebook, bebo
internetwork connections - connect social netowrks
widgets -
Social networks -
intensify and enhance user generated content
visitor loyalty
new visitors though 3rd oarty network integration
increase page views
40% of mobile traffic is to social networks
reduce spam and abuse thru online reputation magmt
behind firewall...
collab techniques can help:
- across org chart
- org chart does not reflect social reality
- ad-hoc networking
- across depts
- younger generation joining the workforce
Dont: create viral only apps do: make apps social
Dont: require extensie data from users - do: leverage existing content
Dont: lock in users and content - do: encourage mashups and apis
bad social apps have no api
mediocre social apps add api later
good social apps have complete api
superb social apps are buil on top of their own api
apps using twitter for customer data
DAM
image and video upload file sharing and conversion
Advanced collab
blogs, wikis calendaring
CQ5 WCM
widgets, open social apps (internetwork connectivity), sling
photo, slideshow,
CQ5 Social Collab
Advanced collab and social networking capabilities
- user centered
- open agile based on standards
- simple and lightweight
- decentralized, distributed and participatory
web 2.0 created by society
Rich User Experience
Web as a platform
Content is the Intel Inside
- edmunds - content is king, info becomes the key, not the infrastructure
- syndicate don't dictate
- standardize - software apis are no longer a lock-in point
- emusic
- force of many - harnessing the power of users, info gets better and grows the more people that use it...
- pushing to devices
- web 2.0 wcm is almost recession proof - good economic times, expanding business, in bad times, use web to reach different markets
- continual innovation - always updating (launch and iterate) - with cq - release of discrete sets of functionality (OU flash component)
- Operations must become core competency - availablility, load balancing, caching
Day's Enterprise 2.0 Products
- CRX JCR Repository - basis of everything they do (JSR 170/283 API)
- jackrabbit/jcr connectors
- CQ WCM - CQ DAM - CQ Social Collab
- wcm, dam, social collab on a global scale
- global brand management
- productivity
- flexible content integration
- jcr standard and secure
- industry leading products and platforms
- Day will not force being locked in
Innovative AJAX interface
- starts with simple search box
- blog
- wiki - versioning search
- CQ Social Collab Calendar
Damon Brennen
Challenges
- CQ installed, but not fully implemented
- Project Team Turnover
- Mgmt on to the next new thing
How we overcame those challenges
- babysteps
Timeline
- pilot
- procrastinator campaign
- full campaign with cms
- 90% of bc slots managed by Day (small changes, few new pages)
- extended biz users
- business as usual end of rollout
Published over 900 slots
- all us
- target
- canada
- eu
- easyshare software
- all avail meta slots
- all advertising/headers and meta slots
Marketing
- workflow removed bottleneck
- reduced publishing promo speed
- test, update, site content landing pages - ability to "play around"
- eu stays in sync with us
Choose a template based on slot size
create a page with slot id
Strengths
- easy to use
- easy to maintain
- small project team
Requiremenst
- -stemming
- ranking
- synonyms
- restrict by document type
- preserve product databse mappings
- search documents by release date
Driven by Lucene
Day had to write a custom interpretor between jcr and xpath that talks to lucene
Lucene's "Tricks"
Stemming -finds derivatives of the wors. Lucene on the fly finds the root text of the word and searches
Fuzzy Search -
Synonyms - searches synonymns via word net - but cannot map multi-word synonymns. F5 implemented google style suggestion
Tweaking crx search config
workspace.xml
launched infinit brand worldwide
usability for authors
-use cases
-test tasks
- survey
cq launch
organization
- structure and operating guidelines for each region
- clear distinction between global and regional control
- regions will provide their knowedge back into the system for use by other regions for system improvement
- centralized development of infrastructure
- allows all regions to have same baseline and capabilities
- leverages global efforts across regiomms
- less disparity between regions
First countries launched - China and Russia
- 2 most difficult countries - character sets and content regulations
- started small and grew, knowing they'd have to go back and work infrastructure and development
- based on us version
- business-user friendly
- recent us design and creative
- provide as much as possible for users/authors
- per country cost reduced (support, maintenance and infrastructure)
- enhancements benefit all countries
- brand consistency
- standardized reporting
- flash based editing
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