Penn State Official Sheild
Daniel Mount
Associate Professor, Hospitality Management
The Pennsylvania State University

Address 227 Mateer Building

University Park, PA 16802

Office Address 227 Mateer Building

University Park, PA 16802

Phone 814-863-2678
Fax 814-863-4257

I have over twelve years of hotel industry experience with leading hotel companies. I have been at Penn State for over 10 years and encourage you to contact me if I can be of any assistance

Research Interests | Education | Publications | Professional Affiliations | Courses Taught

Research Interests


Guest Satisfaction

Employer Satisfaction

Survey Design

Critical Issues Analysis


1979 BS Mankato State University, Finance

1991 MBA Michigan State University, HRIM

1995 DBA United State International University, International Business

Recent Publications

Mattila, A., & Mount, D. The Role of Call Centers in Mollifying Disgruntled Guests. Cornell Hotel and Restaurant Quarterly, 44(4), 75-80. 2003.

Mount, D. General Manager Perceptions of Guest Satisfaction Measurement Systems in the Hotel Industry, Journal of Quality Assurance in Hospitality and Tourism, 5(1), 61-72, 2004.

Namasivayam, K., & Mount, D. The Relationship of Work-family Conflict and Family-Work conflict to Job Satisfaction. Journal of Hospitality and Tourism Research, 28(2), 242-250, 2004.

Mount, D., An Empirical Application of Quantitative Derived Importance-Performance Analysis (QDIPA) for Employee Satisfaction. Accepted in the Journal of Quality Assurance in Hospitality & Tourism. 2005.

Professional Affiliations

Council of Hotel, Restaurant and Institutional Educators

Unifocus Research Advisory Board

Hospitality Experts Consortium

Courses Taught

HRIM 380 - Hotel Management

HRIM 480 - Advanced Hotel Management

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