Daniel Mount Associate Professor, Hospitality Management The Pennsylvania State University
Address	227 Mateer Building University Park, PA 16802
Office Address	227 Mateer Building University Park, PA 16802
Phone	814-863-2678
Fax	814-863-4257
E-Mail	dmount@psu.edu

I have over twelve years of hotel industry experience with leading hotel companies. I have been at Penn State for over 10 years and encourage you to contact me if I can be of any assistance

Research Interests | Education | Publications | Professional Affiliations | Courses Taught

Research Interests

Quality

Guest Satisfaction

Employer Satisfaction

Survey Design

Critical Issues Analysis

Education

1979 BS Mankato State University, Finance

1991 MBA Michigan State University, HRIM

1995 DBA United State International University, International Business

Recent Publications

Mattila, A., & Mount, D. The Role of Call Centers in Mollifying Disgruntled Guests. Cornell Hotel and Restaurant Quarterly, 44(4), 75-80. 2003.

Mount, D. General Manager Perceptions of Guest Satisfaction Measurement Systems in the Hotel Industry, Journal of Quality Assurance in Hospitality and Tourism, 5(1), 61-72, 2004.

Namasivayam, K., & Mount, D. The Relationship of Work-family Conflict and Family-Work conflict to Job Satisfaction. Journal of Hospitality and Tourism Research, 28(2), 242-250, 2004.

Mount, D., An Empirical Application of Quantitative Derived Importance-Performance Analysis (QDIPA) for Employee Satisfaction. Accepted in the Journal of Quality Assurance in Hospitality & Tourism. 2005.

Professional Affiliations

Council of Hotel, Restaurant and Institutional Educators

Unifocus Research Advisory Board

Hospitality Experts Consortium

Courses Taught

HRIM 380 - Hotel Management

HRIM 480 - Advanced Hotel Management