Penn State Official Sheild
Breffni Noone
Assistant Professor, Hospitality Management
The Pennsylvania State University

Address 215 Mateer Building

University Park, PA 16802

Office Address 215 Mateer Building

University Park, PA 16802

Phone 814-865-7128
Fax 814-863-4257

Research Interests | Education | PublicationsCourses Taught

Research Interests

Revenue Management, particularly the effect of revenue management practices on customer satisfaction and approach-avoidance behaviors customer relationship management


1994 H. Dip. Dublin Institute of Technology, Hotel and Catering Management

1994 B.Sc. (Mgmt) University of Dublin, Trinity College

1996 M.B.S. Dublin City University, Operations Management

2004 Ph.D. Cornell University, Operations Management

Recent Publications

Noone, B. and Kimes, S. (2005) Dining Duration and Customer Satisfaction, Cornell University Center For Hospitality Research Report, 5 (9).

Noone, B., Kimes, S. and Renaghan, L. (2003) Integrating Customer Relationship Management and Revenue Management: A hotel perspective, Journal of Revenue and Pricing Management, 2 (1), 7-22.

Courses Taught

HRIM 350 - Decision Models for the Hospitality Industry

HRIM 497C - Revenue Management

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