|
Research Interest
Her research topics focus on consumers
emotional responses to service encounters
and cross-cultural
issues in services marketing.
She is particularly interested in the study of
emotional loyalty and the impact of
culture on service recovery.
Her work has appeared in:
Journal of
Academy of Marketing Science
Journal of Consumer Psychology
Journal of
Retailing
Journal of Service Research
Psychology &
Marketing
Organizational Behavior & Human Decision Processes
Case Research Journal
Journal of Services
Marketing
Journal of Strategic Marketing
International Journal
of Service Industry Management
Cornell Hotel & Restaurant
Quarterly
Journal of Hospitality & Tourism
Research
Journal of Hospitality & Leisure Marketing
International Journal of Hospitality Management
Journal of
Travel Research
Contacts
224
Mateer Building
University Park, PA 16802-1307
Tel: (814)
863-5757 - Fax: (814) 863-4257
 asm6@psu.edu
| 
