Penn State University

 

 

Anna S. Mattila Ph.D.

Associate Professor
Professor-In-Charge of Graduate Programs

School of Hospitality Management
Pennsylvania State University.

Education

Ph.D. Cornell University
M.B.A University of Hartford
B.S. Cornell University

 

Research Interest

Her research topics focus on consumers emotional responses to service encounters
and cross-cultural issues in services marketing.

She is particularly interested in the study of emotional loyalty and the impact of
culture on service recovery.

Her work has appeared in:

Journal of Academy of Marketing Science

Journal of Consumer Psychology
Journal of Retailing
Journal of Service Research
Psychology & Marketing
Organizational Behavior & Human Decision Processes
Case Research Journal
Journal of Services Marketing
Journal of Strategic Marketing
International Journal of Service Industry Management
Cornell Hotel & Restaurant Quarterly
Journal of Hospitality & Tourism Research
Journal of Hospitality & Leisure Marketing
International Journal of Hospitality Management
Journal of Travel Research

Contacts

224 Mateer Building
University Park, PA 16802-1307
Tel: (814) 863-5757 - Fax: (814) 863-4257

asm6@psu.edu

 

 
 
 
 
 
 
 
 
 
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