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Research
Interest
Her
research topics focus on consumers emotional responses to service
encounters
and cross-cultural issues in services marketing.
She
is particularly interested in the study of emotional loyalty and the
impact of
culture on service recovery.
Her work has appeared in:
Journal of Academy of Marketing Science
Journal
of Consumer Psychology
Journal of Retailing
Journal of Service Research
Psychology & Marketing
Case Research Journal
Journal of Services Marketing
Journal of Strategic Marketing
International Journal of Service Industry Management
Cornell Hotel & Restaurant Quarterly
Journal of Hospitality & Tourism Research
Journal of Hospitality & Leisure Marketing
International Journal of Hospitality Management
Journal of Travel Research
Contacts
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JHTR-related issues |
224 Mateer Building
University Park, PA 16802-1307
Tel: (814) 863-5757
Fax: (814) 863-4257
asm6@psu.edu |
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