EDUCAUSE - The 21st Century Learner: Practical Examples and Lessons Learned

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Deirdre Woods
Associate Dean and CIO
The Wharton School, University of Pennsylvania


Are today's learners differently wired?
How do we engage the new learner?

Teaching Platforms
  • webCafe - Branded version of eRoom
  • Adobe Connect for real-time collaboration
  • SPIKE (system) calendar - enterprise services calendar
  • Student Portal: SPIKE Facebook - everyone can put up a profile for the University and then search each other based on the characteristics
  • Bi-directional communication --- upload pictures, events, groups, polls, etc.

SPIKE is Everywhere
  • Web interface
  • Large screen displays all over building
  • Mobile devices
  • RSS feeds

New Learning Tools
OPEQ - Oil pricing simulation
Creates a situation where students need to apply negotiation skills, practice face-to-face meetings, builds competitiveness to make people try harder (engagement)

Tragedy of the Tuna
  • A resource gets overused
  • Students must learn to balance short-term profits with long-term use

Social Networks and "Web 2.0" Platforms
  • Fit-to-function - Facebook
  • Looks like a user directory... but... can sell your services in a more informal way. Gets the info to the audience in the way they want it. Public bulletin board, directory, blog
  • Brand Blur: be active. Partner with early adopters. Brand confusion will be an issue if you don't support your site.
  • Feeds and Mashups are your friends
  • Twitter: allows users to consume whatever information they want, when they want. Nothing is being forced down their throats.

Things to remember:
  • Keep your message (brand) consistent across all media
  • Don't let the media overshadow the message
  • Common thread: communication and engagement - it's all about the communication

Web 2.0 trend "collective intelligence and mass amateurization"
  • At one campus students post pics & captions to campus portal. Students can vote bad content out. Three bad votes and it is gone.
  • If you don't have the engagement aspects in the simulation, it doesn't matter how beautiful the interface

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