Here's the NYT blurb on coupon use

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I mention this NYT "Drilling Down" piece in an earlier entry.  Here it is...

 

Drilling Down

A Growing Appreciation for Cents Off

By ALEX MINDLIN

Published: February 8, 2010

When the history of coupons finally gets written, 1992 will go down as the Year of the Coupon, a time when consumers redeemed about 7.9 billion of them. But every year since, that figure has shrunk, whittled down by years of relative prosperity, changing demographic trends and manufacturer policies that shortened each coupon's redemption period, among other changes.NYT Drilling Down - coupons.jpg

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But in the fourth quarter of 2008, the slump bottomed out. Coupon use has risen every quarter since then, making 2009 the first year of rising coupon use since 1992. Last year, 3.5 billion coupons were redeemed, according to Inmar, a coupon processor that handles about half of the market and publishes figures extrapolated from its own volume.

 

From Inc., more reports that coupon use is way up...

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First The New York Times, now Inc.  Mainstream business publications are reporting that consumers were using compons at a much higher rate in 2009 than the year before.  Here's the Inc. article...

 

Coupon Use Hits Record Highs

As cash-crunched consumers hunt for bargains, companies hope coupons will build loyalty after the recession is over. By Courtney Rubin |  Feb 8, 2010

 

After nearly two decades in decline, the coupon is back.

 

Thanks to the recession, in 2009 consumers used coupons at a faster clip than they did the year before - the first increase in coupon redemption in 17 years, says a new study by Inmar Inc., a company that processes coupon transactions. Businesses issued 367 billion coupons last year and buyers redeemed 3.3 billion, a 27 percent increase from 2008's 2.6 billion - and the highest usage since Inmar began tracking trends in 1988.

 

Online coupon access increased 92 percent (Google searches for "printable coupons" and "online printable coupons" more than doubled) and redemption of those Internet deals leaped up 360 percent, although the Internet accounts for only a snippet - 1.5 percent - of all coupons redeemed. Thinking of an online blue light special? Inmar's study suggests 1 in 5 people who receive your Internet coupon will cash in. (How do they measure such a thing? A formula involving page views and the number of times the page is printed.)

 

Traditional newspaper inserts are still prime territory for bargain hunters - 89 percent of coupons are distributed that way, and the paper vouchers account for more than half of those redeemed at the checkout counter. But digital discounts - often offered through an ever-increasing crop of companies devoted to mobile coupon aggregation - may help you lure new customers. A third of users signed up to one such aggregator, Cellfire, say they've never used a paper coupon, according to Brent Dusing, the company's chief executive. Who's using Cellfire? Sixty percent are women, and the biggest age group is 25 to 34-year-olds. Sixteen percent of users are older than 45.

 

The Inmar study suggests companies still see the humble coupon - paper or otherwise - as the way to consumers' hearts.

 

"Brands saw coupons as a key to maintaining brand strength," says Matthew Tilley, director of marketing for Inmar's promotion services division. "If they reduced their promotional presence, they stood to lose sales to lower-priced competitors and store brands - so they doubled down hoping to create brand loyalty once the economic dust settles."

 

If you're planning to go the coupon route yourself, a primer on trends from Inmar's report: The clip-and-save renaissance forced companies to keep face values down - they declined by a penny to $1.44, a reversal of years of increase. Another change: Expiration periods contracted by 10 percent after years of remaining static.

 

The Boston Globe compares prices

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Here's a web link to a number of Private Label v. national brand price comparisons.  Conducted by the Boston Globe. And here's a link to the full story.

PL price comps - raisin bran.jpg

   

 

More Good News for Private Labels

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Here's a brief article from Supemarket News.  Consumers say they will continue buying PL products...

 

Survey: Post-Recession Shoppers Sticking With Private Label

Jan 27, 2010 4:15 PM

NEW YORK -- More than one-third (37%) of those who turned to private labels during the economic downturn will continue to purchase them once the economy recovers, according to BrandSpark's 2010 Best New Products Awards American Grocery Shopper Study. It was conducted between Oct. 12 and Dec. 8 with more than 50,000 grocery shoppers.

The poll found that the majority of shoppers "completely agree" or "agree" that "private labels are usually extremely good value for the money" (66%) and "private labels are just as good as brand name products" (59%).

"Private label's strength is holding," said Robert Levy, president of BrandSparks while presenting the findings here Tuesday. "It's not just about price. People have a very strong sense of agreement that they provide good value for the money."

But they're not for everyone. Thirty-six percent of shoppers consider themselves loyal to national brands. BrandSpark gauged shoppers' opinions about 135 new products. Respondents indicated how likely they were to recommend each of the brands to their friends.

Those scoring most favorably were Yoplait Smoothie, Johnson's Baby Bubble Bath & Wash and Olay Professional Pro-X Intensive Wrinkle Protocol. These items and 39 others earned the right to bear the 2010 Best New Product designation, which includes the Better Homes and Gardens logo.

A portion of the survey sample was sourced from the magazine's online shopper panels.

 

A new twist on coupons and private label promotions

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The following article is from Progressive Grocer, and it describes some innovative promotions by Food Lion and Bloom, which are owned by the Delhaize Group.  The article follows...

 

Food Lion, Bloom Run Money-saving Private Brand Promotion

Jan 20, 2010

Food Lion and Bloom shoppers can now earn as much as $10 in free groceries every time they buy private brand products. Whenever they shop at Food Lion or Bloom during the Private Brand Super Sale and buy at least four Food Lion, Bloom or Home 360 items using a Food Lion MVP or Bloom Breeze card, they receive a money-saving coupon. Customers get $1 in coupons for the first four private brand products they buy, and 25 cents back for each additional private brand product they purchase -- up to $10 - during the promotion, which runs through Feb. 2.

During the first week of the program, which began Jan. 6, customers amassed over $180,000 in free groceries.

"Food Lion, LLC wants to put money back in customers' pockets by rewarding our loyal customers," noted Shavonne Clark, Food Lion's director of private brands for Salisbury, N.C.-based Delhaize Group - U.S. "Our sales trends show consumers are using more private brand products, and this is one way we can thank customers who use Food Lion, Bloom and Home 360 private brand products. We also want to provide additional incentive for customers who may not have tried our private brand products."

The promotion enables shoppers to use their MVP or Breeze loyalty cards to take advantage of lower prices available by buying their preferred private brand products. The coupons are redeemable on customers' next grocery bill. Shoppers can find full details of the promotion online at www.FoodLion.com or www.ShopBloom.com.

Expanded last year, the Home 360 brand includes housewares, paper and detergents; dog and cat food, treats and accessories; and diapers, wipes and toiletries.

"In today's economy, we are focused on providing the best quality and value for our customers, and purchasing private brand products is one solution," observed Clark. "Our private brand products meet and often exceed national brand equivalents. Milk, cheese, eggs, bottled water and soft drinks are among some of the most popular items purchased by customers, and all of these items will result in savings for customers during this special promotion."

The promotion has been rolled out in all Food Lion and Bloom markets except for some locations in Richmond, Va.; Tri-Cities, Tenn.; Roanoke, Va.; Augusta, Ga.; Bluefield, W. Va.; and Macon, Ga.

A subsidiary of Brussels-based Delhaize Group, Food Lion, LLC operates more than 1,300 supermarkets, either directly or through affiliated entities, under the names of Food Lion, Bloom, Bottom Dollar Food, Harveys and Reid's, and employs about 74,000 associates in 11 Southeast and Mid-Atlantic states. Bloom operates 65 stores in North Carolina, South Carolina, Maryland and Virginia.

Evidence that the trend toward PLs continues

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From an Adweek article.  The recession store brands (private label) continue to gain ground.

 

Consumers Defect From Iconic Brands

Loyalty deteriorates further in tough times

Dec 16, 2009

- eMarketer Staff


Consumers are defecting from iconic CPG brands as they try to save money by purchasing less-expensive store and private-label brands.

While this trend is not new, it has become more pervasive since the economic downturn started in December 2007, per eMarketer.
 
In fact, 59 percent of U.S. consumers reported having switched to store brand food and household products over the past six months, according to a May 2009 study by ICOM.
 
A study by the CMO Council and Pointer Media Network found that among 12 leading CPG brands, only three experienced increases in the number of loyal consumers between the first half of 2007 and the first half of 2008. The other nine experienced overall declines ranging from 2 percent to 9 percent. The study analyzed purchasing patterns of 34 million U.S. shoppers for two years across 685 leading CPG brands and 24,000 retail stores.

BRANDchart_large.jpg
 
In today's recession, even lifelong devotees may bolt for lower-priced store brands. Offering coupons and samples does not necessarily seal the deal. CPG marketers need to get more creative, and fast. They must find new ways to reward loyalists while also luring prospects to their brands.
 

 

Great presentation from Vincent DeNezza, Daymon Worldwide

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Vince DeNezza s a Business Development Manager for Daymon Worldwide, a company who claims to be the world's leading private brand broker.  Vince handles accounts for Giant Food Stores, among others.  He was in Spiro Stefanou's undergard class (AG BM 440) on New Product Development yesterday (Nov. 11).

Among the interesting details was the three-tier private label branding and positioning that many retailers follow: 

1.  The top tier is called premium or differentiated.  This is high quality but also highly differentiated.

2. The middle tier is National Brand Equivalent (NBE).  This is meant to mimic the national brand in both quality and feature.

3. The low tier is often called Value brands.  This is meant to be a low-priced, low quality alternative to the national brand.  As for features, it often is different in packaging and size.

Here's a brief idea of the three tiers.

PL tiers.png

 

 

 

New Info on Cents-Off Cupons

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From the Adweek web site comes the following story on cupons.  It's particularly relevant to research underway by AEREC student Ping-Chao Wu, who is looking compeition between food manufacturers and retailers.  The story notes that consumers most often get their coupons from the Sunday newspapers.  These would be manufactuers' cupons. However, the story notes that in-store coupons and coupons on receipts are also very prevalent.  These would be retailer coupons.  Ping-Chao's work investigates, among other things, couponing strageties for both manufactuers and retailers. --T.J. 

 

eMarketer: Coupons Surge as Recession Lingers

Nov 4, 2009

- eMarketer Staff


As the economic downturn drags on, more consumers are using coupons to purchase consumer packaged goods. That covers everything from their favorite cereals, canned goods, jarred sauces, frozen dinners and snacks to paper products, household cleaners, laundry soap, shampoo and other personal care items.

In the current recession, coupon usage cuts across socio-economic lines --consumers are seeking any savings they can find.

CPG marketers and retail chains are testing mobile coupon delivery, but substantial technology upgrades will be required at points of sale to effect wide-scale deployment, according to
eMarketer.

Per comScore, most consumers still get their coupons from Sunday fliers (47 percent), while in-store penetration ranked second (at 43 percent) and coupons printed on store receipts placed third (41 percent).

  Coupon sources 2009.jpg

 

Increase use of cents-off coupons

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Progressive Grocer Magazine  
 
 
  
 

Moms Spend Wisely

Oct 14, 2009

-By Mark Dolliver


The weak economy could use a little mothering as it struggles to recover. But new reports on the consumer behavior of American mothers suggest marketers had better not count on free-and-easy spending by this crucial constituency. Polling finds mothers are making careful spending a part of their long-term routine as they shun inessential purchases.

In a report released last month by Watertown, Mass.-based Allen & Gerritsen, 45 percent of mothers surveyed said they've "completely eliminated anything they don't feel is absolutely necessary from their lives," while another 29 percent "have been findings ways to downgrade and cut back on their spending in response to the current economic climate."

Meanwhile, another indication of mothers' focus on saving money comes from a new Prospectiv survey of women: Three-quarters of its mothers (vs. about six in 10 of its non-mothers) said they "redeem the discounts, coupons and offers [they've] found or received online," either "at least once a month" (40 percent) or "at least once a week" (35 percent).
 
 
Jaenicke's NOTE:
 
This finding relateds to ongoing research by AEREC grad student Ping-Chao Wu, who is modeling and investigating couponing and pricing competition between food manufacturers and retailers.
 

Will Retailers Cut Back on Private Label Assortment?

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Progressive Grocer Magazine
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Less is More -- Are Store Brands Exempt?

Oct 11, 2009

By - The Nielsen Co.'s Rob Schram, VP assortment; Brian Ruggiero, client manager; and Nan Schoenleber, project manager.

In an industry where retailers are dramatically changing their go-to-market strategy by trying to do more with less -- simplifying their stores and revamping the center store -- are store brands exempt from consideration? According to a recent Wall Street Journal article, the nation's largest retailers are expected to decrease the assortment of items in their stores by 15 percent on average over the next year. Even big-box stores such as Walmart are putting the pressure on manufacturers to simplify their offerings -- in some cases, by as much as 30 percent to 40 percent. A question that manufacturers are afraid to ask is: how do store-brand items fit in with this new vision of de-cluttering the store?

Industry experts are finding that using one universal assortment strategy when managing store brands across all categories isn't as productive as setting a strategy by category. Within certain categories, the assortment of store-brand items could be exempt, expanded or even contracted in the pursuit to simplify the shelf while simultaneously growing sales.

Room to Grow
Historically, store-brand items were considered to be of lower quality compared with their brand-name counterparts and were sold at a lower price point. However, companies have started to market higher-quality store-brand products to boost in-store presence and consumer awareness. As Paco Underhill notes in his book, "Why We Buy: The Science of Shopping," "Today we have the contradiction of generic brand names, store-owned brands that are packaged to look as luxurious as anything else on the shelves."

In a typical U.S. pantry, there are 20 or more store-branded items. Compared with many European countries where store brands make up 20 percent to 30 percent of dollar value share per store, store brands in the United States have significant room to grow. The development of store-branded items in the United States has consistently outpaced branded items in growth rate. In the past year, store brands have grown by approximately 10 percent in dollar sales, compared with only 2 percent for branded items, suggesting that consumers are switching over to a store-brand alternative.

To Expand or not to Expand
Traditionally, the three primary drivers of store-brand growth have included:

--Increased brand equity and product quality
--Price advantages over national brands
--Expanding selection and offerings in an increasing number of categories

While expanding selection is a valuable growth driver, it's important to note that assortment expansion can have unseen opportunity costs that negatively affect consumers and their desire for selection. In some cases, assortment growth obtained through acquisition of branded-item shelf presence can lead to an overall decrease in category sales. Retailers can grow their store brands, but if they push their selection too far, research has shown that consumers will buy less of a category and they will seek their branded equivalents elsewhere. This is especially true when manufacturers have created significant brand equity and product differentiation.

Less is More
While store brand items make up roughly 10 percent of the assortment on shelf, they achieve over 20 percent of the dollar sales of the store, on average. They are turning at a rate that is well over two to one. Consumers don't necessarily require a wide selection of store-brand items to satisfy their needs. And in some instances, growing store-brand items further could actually cannibalize branded items on shelf and hurt sales.

Retailers have historically targeted the medium- to high-marketed categories -- such as cookies, cereal and toothpaste -- for expanding their assortment of items. These larger, multibillion-dollar categories typically represent the best opportunity for retailers to capture share and drive the growth of their stores. However, a Nielsen assortment benchmark study revealed that consumers desire more choice within national brands than store brands for most categories. While it's true that consumers do want store brands, they just don't require every flavor or size iteration that exists in the branded equivalence.

Retailers should focus more on ensuring they have the correct out-of-stock requirements for their top items instead of launching many additional store-brand SKUs. The key to growing store-brand sales is being strategic and hitting the right categories.

Category Contenders
A store brand's strength has been linked to manufacturers' shortfall of marketing investment. Instead of expanding store-brand assortment aggressively across all categories, retailers should increase the selection of store-brand items in parts of the store where manufactures have eroded brand equity. Within low-marketed categories like milk, flour, tissue, foil, bottled water and tea, demand for store-brand selection has increased. These categories offer retailers the immediate opportunity to capitalize on marketers that haven't invested in attracting consumer's attention to their brands.

Achieve More With Less
While this may seem counterintuitive, retailers should consider cutting their own selection in favor of national brands in some categories to bring consumers to their stores. Having the appropriate balance of store-brand items in each category not only satisfies consumer demand for store brand and branded items, but also allows production costs/profits to remain manageable for the retailer.

As a cost-saving measure, consumers will typically trade down to an economy or store-brand item. However, when there is a high level of manufacturer marketing support, a wide selection of store-brand items aren't needed to fill consumer needs -- retailers should be aware of this potential trap. When it comes to increasing category conversion and driving consumer traffic, knowing where to offer a limited selection of store-branded items is just as important as knowing where to expand store-brand offerings.

Future Growth Drivers
Store brands are going to be hugely important and significant drivers of growth for retailers in the foreseeable future -- especially within low-marketed categories One reason why store brands will have continued success -- even as the economy improves -- is likely due to Walmart's renewed focus on its Great Value brand.

Undeniably, there is increased value for a retailer to carry store-branded products on its shelves. However, knowing what consumers desire and deciding how to manage assortment and variety of offerings will ultimately determine the success of a "less is more" strategy.

Retailer Do's/Don'ts
--Do expand the selection of store-brand SKUs in categories where manufacturers have eroded brand equity
--Do select credible suppliers and hold them to a high standard. The growing consumer perception is that some store-branded items are as high-quality as branded items
-- Don't expand the selection of store-brand products in categories where manufacturers have very strong brand equity
-- Don't push wide store-brand portfolios in categories where many marketers have really differentiated brands
-- Don't de-list niche national-brand items or high-penetration items, driving consumers to another retailer who carries them
--Don't let price gaps get so large that category sales decline