I subscribe to a podcast called "Best of YouTube" that contains a lot of really interesting clips. I watched this one today for the first time. It tries to show what YouTube would have been like if it had existed more than 20 years ago, "back in the day".
What I really love about this clip is that it made me think of other clunky systems that exist now or that existed recently. One thing that I love about some of the new Web 2.0 tools is that they get rid of a lot of this clunky siloed-information mess. In the 1990's, this video would show a single employee who would be able to answer all of the caller's questions and requests. And today, YouTube is both self-service and ultra-personalized.
It's easy to forget how bad things used to be. I think we still have systems in place that involve too much manual work, bottlenecks, and work-arounds. Fortunately, WebAccess is a huge step toward streamlining a user's experience through our systems.
What I really love about this clip is that it made me think of other clunky systems that exist now or that existed recently. One thing that I love about some of the new Web 2.0 tools is that they get rid of a lot of this clunky siloed-information mess. In the 1990's, this video would show a single employee who would be able to answer all of the caller's questions and requests. And today, YouTube is both self-service and ultra-personalized.
It's easy to forget how bad things used to be. I think we still have systems in place that involve too much manual work, bottlenecks, and work-arounds. Fortunately, WebAccess is a huge step toward streamlining a user's experience through our systems.
Leave a comment