Antarctic Explorations

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Nell herman.jpg
Today's Centre Daily Times features a story about local high school teacher and counselor, Nell Hermann, who leaves today for a five-week research expedition to Palmer Research Station in Antarctica. She's one of 12 U.S. teachers chosen to participate this year in the Polartrec Program, which brings marine researchers and teachers together to collaborate and spread the word about the importance of polar research. (In this case, the project title is: "The effects of ocean acidification and rising sea surface temperatures on shallow−water benthic organisms in Antarctica".)

I'm interested in Nell's trip for several reasons:

  • I think it's an amazingly cool and fascinating opportunity to travel to Antarctica (on plane and boat, via Chile) to see and study creatures and organisms most of us will never have the chance to experience.
  • Nell is the coach of my son's State High's National Ocean Science Bowl team, which traveled last weekend to compete in the regional Chesapeake Bay Bowl (and won! The State High A Team is off to national competition March 4).
  • Nell has already begun keeping a journal (one might call it a blog), and I find it fascinating to see how she tailors her discussion to her primary audience--students of all ages--without leaving out secondary audiences (such as parents like me).

Bon voyage...and happy researching, Nell!



Focus on Fonts

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Independent Lens produced an entire documentary about a typeface that changed the world: Helvetica.

"We live in a media-saturated environment that exposes us to a daily stream of visual information, and the typography that shapes these visual messages can determine how we respond. HELVETICA, ostensibly a film about a typeface, delves into the world of graphic arts and takes a deeper look into style changes and the controversies over the role of graphic designer since World War II. Filmmaker Gary Hustwit explores urban spaces and the typefaces that inhabit them, speaking with renowned historians and designers about the choices and aesthetics behind the use of certain fonts."

What Font Are You?--Take the quiz!


helv_arial.gif

A comparison of the lower-case "a" in Helvetica and Arial (from pbs.org)










OTHER RECENT TYPEFACE NEWS...
includes the announcement that type designer
Matthew Carter is one of the 23 winners of this year's prestigious MacArthur "Genius" Award (which includes a $500,000 stipend paid over 5 years). Carter has designed more than 60 font families, including the popular Verdana and Tahoma.

A National Public Radio story on the 9-28-10 edition of All Things Considered notes: "His recent work has focused on developing highly legible fonts for computer screens, including the small screens of low-resolution, handheld devices." (You can read the full story on the NPR website.)


(originally posted 9/24/10)

Videos on the "Impotence" of Proofreading

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A little English-teacher humor about proofreading (beware! bad words ahead):




And an ad that suggests that a successful job-search requires not only a spotless shirt but also spotless writing:

Powerpoint and Rocket Science Don't Mix

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columbia patch.jpgIn his 2006 analysis entitled The Cognitive Style of Powerpoint: Pitching Out Corrupts Within, Edward Tufte, a Yale University professor and influential expert on the presentation of visual information, assesses the quality and credibility of a NASA Powerpoint report that might have had deadly consequences for the January 2003 spaceflight of the space shuttle Columbia.

At the beginning of his analysis, entitled "PowerPoint Does Rocket Science--and Better Techniques for Technical Reports," Tufte notes that "
Nearly all engineering presentations at NASA are made in Powerpoint," and he poses the following questions:

  • Is this a product endorsement or a big mistake?
  • Does PP's cognitive style affect the quality of engineering analysis?
  • How does PP compare with alternative methods of technical presentation?
After carefully examining the presentation of data and recommendations in one of NASA's PP slides, Tufte comes to the following conclusions:

"PowerPoint is not good at math and science."
Columbia crew.jpg

"Technical articles are not published in PP; why then should PP be used for serious technical analysis, such as diagnosing the threat to Columbia?"

"Serious problems require a serious tool: written reports."


Tufte's case study and analysis of the Columbia Powerpoint slide was included in the final report of Columbia Accident Investigation Board. In its report, the board made these observations:

At many points in its investigation, the Board was surprised to receive similar presentation slides from NASA official in place of technical reports. The Board views the endemic use of PowerPoint briefing slides instead of technical papers as an illustration of the problematic methods of technical communication at NASA.

This criticism raises such questions as, "if NASA had used a better communication tool, would different decisions have been made and the crew saved?" A September 2003 Congressional Research Service report concludes that "the two options for returning the crew safely if the degree of damage had been understood early in the mission" would have been "high risk" and "challenging" but "feasible" (p. 3).

columbia-sts-107-launch.jpg(photo credits: NASA)




"Take this Blog and Shove It"

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Excerpts from an August 16, 2010, Newsweek article entitled "Take This Blog and Shove It!: When Utopian Ideals Crash Into Human Nature--Sloth Triumphs." by Tony Kokoupil and Angela Wu. (See full article here.)


Shove Blog.jpg
Illustration by David Plunkert, Newsweek

In the history of the web, last spring may figure as a tipping point. That's when Wikipedia, "the free encyclopedia that anyone can edit"--a site that grew from 100,000 articles in 2003 to more than 15 million today--began to falter as a social movement. Thousands of volunteer editors, the loyal Wikipedians who actually write, fact-check, and update all those articles, logged off--many for good. For the first time, more contributors appeared to be dropping out than joining up. Activity on the site has remained stagnant, according to a spokesperson for the Wikimedia Foundation, the nonprofit behind the site, and it's become "a really serious issue." So serious, in fact, that this fall Wikipedia will turn to something it has never needed before: recruiters....


That's why Wikipedia's new recruiting push will not rely merely on highfalutin promises about pooled greatness and "the sum of all human knowledge." Instead, the organization is hoping to get students to write and edit entries as part of their coursework. The Wikimedia Foundation teamed up with eight professors at schools including George Washington and Princeton to integrate the once frowned-upon research tool into public-policy curricula. As part of the program, Wikipedia's "campus ambassadors" will lead in-class training sessions on how to edit the site and help start Wikipedia student groups....

But with three out of four American households online, contributions to the hive mind can seem a bit passé, and Web participation, well, boring--kind of like writing encyclopedia entries for free....

Amateur blogs, the original embodiment of Web democracy, are showing signs of decline. While professional bloggers are "a rising class," according to Technorati, hobbyists are in retreat, and about 95 percent of blogs are launched and quickly abandoned. A recent Pew study found that blogging has withered as a pastime, with the number of 18- to 24-year-olds who identify themselves as bloggers declining by half between 2006 and 2009....

Citizen journalism also has stabilized. Fewer than one in 10 Web users say they have created their own original news or opinion piece, according to Pew, and comment sections on blogs or mainstream media sites, which were supposed to turn the old one-way media model into a two-way street, are often too profane, hateful, or off-point to attract people. Only one in four Web users has left a comment--probably no more than wrote letters to the editor in decades past, says Brian Thornton, a University of North Florida professor who has studied the history of the letters page....

Consumer-review sites like Yelp, Amazon, and Epinions, which use an army of amateur critics to cover products and services, offer elaborate appreciation programs that reward their unpaid people and keep users engaged. Yelp has more than 40 "community managers" scattered around the world, who throw parties for prolific reviewers....

(originally posted 9-1-10)

USPTO Director Blogs

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(originally posted 1/20/10)

In October 2009, our Technical Writing class welcomed a guest speaker from the US Patent and Trademark Office. (See my blog entry detailing the visit.)

During the talk, our speaker Bob Oberleitner mentioned that the new director of the USPTO had begun communicating with employees within the organization through an inTRAnet. He offered this as an example of how technical communication within an organization has changed over the past few decades (the time that Bob has worked at the USPTO).

Bob followed up a few months later with an email to inform me that the director had begun a blog on the inTERnet.

Take a look at Director Kappos' blog and see if you can figure out the purpose and audience of the director's blog. Why do you think he began this blog on the intranet? Is this blog an act of persuasion? An act of communication and connection with the public? Or something else?

Note that your first blog entry will require you to find a professional blog by someone related to your field and to analyze the entries, as well as the comments from readers. What can you say about the nature, topic, and tone of the comments on this blog? Who are these people who are reading and responding? What motivates them?

Apple Supplier Responsibility Brouhaha

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China.jpg
In class last week, we examined an Apple-produced technical document to see how it met the characteristics of technical writing discussed in Markel and in class.

Apple's Supplier Responsibility 2010 Progress Report clearly is written for a particular purpose, for a multi-pronged audience (critics, investors, customers, the suppliers themselves....), with design features that increase readability, with a combination of words and graphics that most certainly were prepared collaboratively.

The document's purpose is tied to the situation Apple is writing it into: Apple has come under fire in recent years for its secrecy about its supply chain and for the suppliers' environmental and child labor practices, as well as working conditions in general. It needs to show that it's making progress on these fronts to assuage critics.

Here's one example of an audience member who's watching Apple's progress on supplier responsibility: the Mac Observer's Julie Keuhl reported this week on Apple's recently released 2012 Progress Report. This summary tells us a bit about the audience for these reports...and readers' reactions and skepticism toward them.

It also shows an example of a blog in action...and raises the question--what's the difference between Kuehl's news post and the blog posts offered elsewhere on the site?

The radio show "This American Life" aired a fascinating story last week about one man's exploration of an Apple supply factory in China. Here's and informative follow-up on that story: "A Response to the News from Apple." (Another blog--what's the purpose of this one?)

Finally, this recent article on the Fast Company website summarizes the issues and current situation well: "Apple Speaks Openly, Discloses Environmental and Rights Issues Among Its Suppliers."


[image: flickr user phileole]

Final Day: Dessert Sushi and Blog $

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barb sushi.jpg
Usability Testing:

Our final Technical Writing class of the fall 2010 term featured usability testing  on instruction sets ranging from "How to Make Dessert Sushi" to "How to Change a Bike Tire" to "How to Tie a Tie." Oh, and origami--lots of origami. Thanks to all the students who brought in the items needed to usability test--ties, tires, food, paper, tennis racket, Rubik's Cube, and more.



tim eating sushi.jpgThese photos display the results of our usability testing of dessert sushi, consisting of a pound cake base, strawberry mousse center, honeydew wrap, and orange gelatin "eggs".

Instruction set written and materials provided by Food Science major Barb Jennings. Sushi created and eaten by usability tester Tim Brookins (right). Thanks to Michelle McGavin for administering the usability test and taking the photos!

(If you'd like to make some dessert sushi of your own, follow these instructions.)

Blog Cash:

On the final day of class, I also discovered that another student had registered one of his online class projects with Google ads. The result? Jon Breese's Weebly-hosted web resume had made him $13.67 by the final day of class. I suspect it was a result of Jon and other back-row students clicking through many class periods in our computer lab-classroom, but they still managed to multi-task their way through many successful projects. Way to go, Jon--don't spend it all in one place!

Beyond Usability

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Which Product Instructions are the Worst?

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Some interesting insights from a company called 'Userview,"

According to their slideshow, "Userview® creates product instructions that are easy to use and comply with the International Standard, BS EN 62079:2001 for instructions. This improves the user experience and increases profits for brand owners and retailers by saving them time, reducing complaints, cutting 'No Fault Found' returns by up to 20% and saving litigation."

Excerpts:

When asked what would make product instructions easier to use there was a recurring theme that can be summed up with the words - clear, concise, straightforward, simple and step by step.

It seems obvious, but users felt that instructions and products should be designed from the user's perspective and not the manufacture.

The most mentioned problems with instructions are around the diagrams and the written instructions and how they work with each other.

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